Question 1

How are Propolair propolis diffuser models designed?

Accepted Answer

All Propolair propolis diffusers, made by Kontak, are designed to operate in a very subtle way regulated by a thermostat to maintain precise temperature ranges to ensure that the qualities of the propolis are released in the most effective form. This means that the units do not burn exceptionally hot and that the scent of the propolis is quite subtle.

Question 2

How can I determine if the diffuser is working properly?

Accepted Answer

To determine if the diffuser is working, turn it on and allow it to warm up for 5-10 minutes. Then remove the round grille to inspect the capsule to see that it is melting. You can also touch the outside of the heating chamber briefly, and it should be hot to the touch.

Question 3

What are the features of the diffusers compared to essential oil diffusers?

Accepted Answer

Unlike essential oil diffusers, propolis diffusers require no water or oil, producing no visible steam or vapor, and there is little to no sound, depending on whether the diffuser has a fan or not. Units with a fan provide more excellent square footage coverage than units without a fan, but all effectively release propolis.

Question 4

How does the fan cycle work for models with a fan?

Accepted Answer

Diffusers equipped with fans have a coverage area of 646 ft² when the fan is active compared to 269 ft² without a fan. It activates briefly (4-5 seconds), then turns off for a longer interval (15-20 seconds), and then repeats. The A4 model uniquely offers a continuous fan mode called aerosol for direct inhalation.

Question 5

How do I reset my Propolair diffuser?

Accepted Answer

After 122 hours of use, your Propolair diffuser will signal with beeps and blinking lights that it is time to reset. Press and hold the power button until you hear a solid beep followed by a series of beeps. Release the power button at this point to complete the reset. You can now add a new capsule, and the diffuser will be ready for a new 122-hour cycle.

Question 6

How do I know if I properly reset the diffuser?

Accepted Answer

When the diffuser is successfully reset, all beeping and blinking lights will stop. The A2 and A4 diffusers will also indicate on the display the number 122 in the top right corner by the letter D, indicating a new 122-hour cycle of use is beginning.

Question 7

Why is there so much propolis remaining in the capsule at the time of reset?

Accepted Answer

Be aware that for all models, the old capsule never burns to emptiness, and it will have a substantial amount of residue in the tube when it is time to reset the diffuser. This is normal, and what remains is an inert residue devoid of any active constituents after 122 hours of use. Never reuse an old capsule.

Question 8

What capsules are compatible with Propolair diffusers?

Accepted Answer

All Propolair propolis capsules available on our website are compatible with all diffuser models. The BIO capsule contains 100% organic Italian propolis, while the P+B capsule includes 95% Italian propolis and 5% Boswellia, suitable for both physical spaces and inhalation. Other capsules, which are blends of 80% propolis and 20% essential oils, are recommended for environmental treatment only and should not be used for tube and mask inhalation.

Question 9

How should I use Propolair diffusers to combat mold?

Accepted Answer

To effectively combat mold using Propolair diffusers, avoid running air purifiers or air filters simultaneously, as they will filter out the propolis. Instead, alternate their use, such as running the diffuser at night and the purifier during the day. Customer testimonials suggest running the diffusers continuously for 2-3 weeks, 24 hours a day, to address mold issues. After this period, assess your needs to determine the optimal usage frequency.

Question 10

Are there any precautions for young children?

Accepted Answer

For children under 3, avoid ionizer-equipped diffusers due to insufficient research demonstrating the absence of risks. The A4, Breathe and A2's new version have an ionizer WITH the capability of turning it on and off. The L1, A1, and Propolina (honeybee diffuser) do not have an ionizer.

Question 11

Is it safe to use the diffusers near pregnant or breastfeeding women and infants?

Accepted Answer

In regard to safety concerns for pregnant or breastfeeding women and infants, it is considered that using the diffusers is safe, but individual circumstances may vary. If you have specific concerns,  it is recommended to consult with healthcare professionals.

Question 12

How should I proceed to try inhalation with a tube and mask?

Accepted Answer

It is advised to expose yourself and others to propolis vapor in a room setting for a few hours, even if not intending to do inhalation immediately. Avoid using the tube and mask right away, especially for children. After exposure in a room without issues, allow the diffuser to heat up for 5-10 minutes before using the tube and mask for a brief time, perhaps 10-15 minutes, to observe any reactions. Customer testimonials suggest that inhalation sessions of 15-30 minutes 1-2 times a day can be helpful for respiratory issues. For chronic situations, the manufacturer suggests following this procedure for up to 7 days, followed by a rest period of 3 days, and then repeating as needed. Always consult your healthcare provider to determine the best approach for your situation.

Question 13

Recommended models for inhalation with tube and mask?

Accepted Answer

The optimal model for tube and mask inhalation is the A4, which includes a tube, two masks (child and adult), and an inhalation program called Aerosol mode in addition to a Room mode. Tubes and masks can also be used with models that do not have an ionizer (A1, L1) or models that allow turning it off (A2). Because of the design of the Breathe and Propolina(Honey Bee) diffusers, it is not possible to use a tube and mask with these models.

Question 14

What should I do if I experience side effects using the diffuser?

Accepted Answer

If you experience side effects while using the diffuser, it is recommended to start with limited exposure, for example, 30 minutes to 1 hour. Gradually increase the exposure time to 1 hour, half a day, a night, etc. Begin in a sufficiently open space before transitioning to a smaller room. Before attempting inhalation, ensure that you tolerate diffusion in your environment well.

Question 15

Can pets experience side effects from Propolair diffusers?

Accepted Answer

Yes, pets can be sensitive to propolis vapor. If you notice any adverse reactions in your pets, consider adjusting the placement of the diffuser or limiting their exposure to the vapor.

Frequently asked questions