All Orders Ship On Mondays
Order before midnight Saturday for Monday Shipping.
If an order is placed after the cutoff time, it will ship the following week. Please contact us if you need an emergency shipment.
Shipping Options Available - Live Bees
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(USPS) United States Postal Service (3-5 days)
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UPS Standard
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UPS 2 Day
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Overnight
Recommended Shipping
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Within NC & SC - UPS Ground
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Outside of NC and East Coast - UPS 2 Day or Overnight
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Central US - UPS 2 Day or Overnight
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Western US and cold climates - Overnight
Shipping Policy
All live bee shipments go our on Monday, unless there is a holiday. We are shipping live products, therefore we have no control once the bees leave our apiary. However, we want you to receive your bees alive!! Here are some things we can do to ensure your bees have the best possible delivery outcome.
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Contact your postmaster to ensure they know you will be receiving live bees
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Speak with your delivery driver so they are aware of the needs of the bees during transport.
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Have your bees shipped to a location that makes it possible to receive them as soon as they arrive. If you will not be available for delivery, have them held at the post office or delivered to a UPS store for safe handling.
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​Sign up for delivery notifications through Informed Delivery by the USPS - click here for the link
Anything below freezing and above 85 degrees makes it challenging to ship bees. Extreme weather can require faster shipping methods so please access your weather and adjust accordingly. Overnight and 2 -day shipping are recommended during extremely hot or cold weather occurences. Your bees should arrive within 2-4 days. We encourage you to have your bees shipped to a location that makes it possible to receive them as soon as they arrive. Letting them sit on the door step or in your mailbox will cause death in many cases. If your bees arrive during the 2-4 days and are received immediately and they are dead, please contact us immediately. Any requests for new bees after the delivery day will not be accepted. Please email a video of your bees immediately upon delivery if they are dead. A tracking number will be included with your order to ensure you know where your bees are during transit.
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For all other orders, shipping will still occur on Mondays of each week. Live bees cannot be shipped with any other product. This is to ensure the safe delivery of the bees.
Return & Exchange Policy - Products Only, Not Live Bees
We want you to be happy with your purchase from Pollen Peddlers Apiary. If you have an issue with your order, please reach out to us so we can help.
Returns & Exchanges
Unopened and unused products may be returned or exchanged within 14 days of delivery.
For health, safety, and quality reasons, we cannot accept returns or exchanges on any product that has been opened or used.
All returned items must be in their original, unopened condition and packaging.
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping method when returning an item, as Pollen Peddlers Apiary cannot be responsible for packages that are lost or damaged during return shipping.
Refunds
Once your return is received and inspected, we will notify you of its status. Approved refunds will be issued to the original method of payment.
Please allow several business days for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us as soon as possible after delivery. We’ll work with you to make it right.
Natural & Handmade Products
Many of our products are natural, handmade, or derived from the hive. Slight variations in color, texture, scent, consistency, or appearance are normal and are not considered defects.
Thank you for supporting Pollen Peddlers Apiary and our bees!